| Application of the extended VBN theory to understand consumers’ decisions about green hotels H Choi, J Jang, J Kandampully International Journal of Hospitality Management 51, 87-95, 2015 | 410 | 2015 |
| Understanding the influence of polychronicity on job satisfaction and turnover intention: A study of non-supervisory hotel employees J Jang, RT George International Journal of Hospitality Management 31 (2), 588-595, 2012 | 326 | 2012 |
| Reducing employee turnover intention through servant leadership in the restaurant context: A mediation study of affective organizational commitment J Jang, J Kandampully International Journal of Hospitality & Tourism Administration 19 (2), 125-141, 2018 | 190 | 2018 |
| Environmental management strategy and organizational citizenship behaviors in the hotel industry: The mediating role of organizational trust and commitment D Yoon, J Jang, JH Lee International journal of Contemporary hospitality Management 28 (8), 1577-1597, 2016 | 123 | 2016 |
| Linking website interactivity to consumer behavioral intention in an online travel community: the mediating role of utilitarian value and online trust H Jeon, J Jang, EB Barrett Journal of Quality Assurance in Hospitality & Tourism 18 (2), 125-148, 2017 | 88 | 2017 |
| Analyzing Twitter to explore perceptions of Asian restaurants SB Park, J Jang, CM Ok Journal of Hospitality and Tourism Technology 7 (4), 405-422, 2016 | 82 | 2016 |
| Can employee workplace mindfulness counteract the indirect effects of customer incivility on proactive service performance through work engagement? A moderated mediation model J Jang, WM Jo, JS Kim Journal of Hospitality Marketing & Management 29 (7), 812-829, 2020 | 79 | 2020 |
| Employee empowerment and its contextual determinants and outcome for service workers: A cross-national study PB Kim, G Lee, J Jang Management Decision 55 (5), 1022-1041, 2017 | 76 | 2017 |
| Understanding museum visitor satisfaction and revisit intentions through mobile guide system: moderating role of age in museum mobile guide adoption JH Kang, JC Jang, C Jeong Asia Pacific Journal of Tourism Research 23 (2), 95-108, 2018 | 75 | 2018 |
| Understanding the relationships among internal marketing practices, job satisfaction, service quality and customer satisfaction: an empirical investigation of Saudi Arabia’s … MS Sohail, J Jang International Journal of Tourism Sciences 17 (2), 67-85, 2017 | 59 | 2017 |
| Are employees with higher organization-based self-esteem less likely to quit? A moderated mediation model N Lin, J Jang, KR Roberts International Journal of Hospitality Management 73, 116-124, 2018 | 54 | 2018 |
| The impact of career motivation and polychronicity on job satisfaction and turnover intention among hotel industry employees J Jang University of North Texas, 2008 | 43 | 2008 |
| Creating innovation that drives authenticity TL Keiningham, Z He, B Hillebrand, J Jang, C Suess, L Wu Journal of Service Management 30 (3), 369-391, 2019 | 42 | 2019 |
| Fostering service-oriented organizational citizenship behavior through reducing role stressors: An examination of the role of social capital J Kang, J Jang International Journal of Contemporary Hospitality Management 31 (9), 3567-3582, 2019 | 36 | 2019 |
| What do employees perceive as hindrance or challenge stressors in the hotel industry? The role that hope plays J Kang, J Jang Journal of Human Resources in Hospitality & Tourism 18 (3), 299-322, 2019 | 31 | 2019 |
| The relationship of emotional intelligence to job stress, affective commitment, and turnover intention among restaurant employees JC Jang, T George | 30 | 2011 |
| The role of team-member exchange: Restaurant servers’ emotional intelligence, job performance, and tip size H Oh, J Jang Journal of Human Resources in Hospitality & Tourism 19 (1), 43-61, 2020 | 26 | 2020 |
| Understanding the role of emotional intelligence and work status in service sabotage: Developing and testing a three-way interaction model CWW Tao, J Jang, J Kwon Journal of Hospitality and Tourism Management 41, 51-59, 2019 | 24 | 2019 |
| Understanding US travellers’ motives to choose Airbnb: a comparison of business and leisure travellers J Jang, J Choi, H “Harry” Jeon, J Kang International Journal of Tourism Sciences 19 (3), 192-209, 2019 | 21 | 2019 |
| Frontline employees' emotional labor toward their co-workers: The mediating role of team member exchange J Kang, J Jang International Journal of Hospitality Management 102, 103130, 2022 | 18 | 2022 |
Jay KandampullyProfessor of Service Management, The Ohio State UniversityVerified email at osu.edu
