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Prof Krishna Govender
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Cited by
Year
The relationship between servant leadership and employee empowerment, commitment, trust and innovative behaviour: A project management perspective
CL Krog, K Govender
SA Journal of Human Resource Management 13 (1), 1-12, 2015
1442015
Exploring workplace diversity and organisational effectiveness: A South African exploratory case study
JV Mazibuko, KK Govender
SA Journal of Human Resource Management 15, 10, 2017
832017
Procurement and Supply Chain Management in government institutions: A case study of select departments in the Limpopo Province, South Africa
MR Selomo, KK Govender
Dutch Journal of Finance and Management 1 (1), 37, 2016
782016
The relationship between e-CRM and customer loyalty: a Kenyan Commercial Bank case study
EE Mang’unyi, OT Khabala, KK Govender
Banks & bank systems, 106-115, 2017
742017
Bank customer loyalty and satisfaction: the influence of virtual e-CRM
EE Mang’unyi, OT Khabala, KK Govender
African Journal of Economic and Management Studies 9 (2), 250-265, 2018
682018
Service quality, customer satisfaction and loyalty: The perceptions of Ethiopian hotel guests
O Tefera, K Govender
Journal of hospitality, tourism and leisure 6 (2), 1-22, 2017
592017
Exploring the e-CRM–e-customer-e-loyalty nexus: a Kenyan commercial bank case study
TK Oumar, EE Mang’Unyi, KK Govender, S Rajkaran
Management & Marketing 12 (4), 674-696, 2017
582017
Exploring customer loyalty in the South African mobile telecommunications sector
S Morgan, K Govender
Cogent Business & Management 4 (1), 1273816, 2017
572017
Social media browsing and consumer behaviour: Exploring the youth market
Y Ramnarain, KK Govender
African Journal of Business Management 7 (18), 1885-1893, 2013
542013
Public transport service quality in South Africa: A case study of bus and mini bus services in Johannesburg
KK Govender
African Journal of Business Management 8 (10), 317, 2014
532014
Factors affecting municipal service delivery: A case study of Katima Mulilo Town Council, Namibia
JK Kalonda, K Govender
African Journal of Public Affairs 12 (2), 1-26, 2021
402021
Exploring public transport service quality: the case of mini-bus taxi service in South Africa
KK Govender
Eurasian Business Review 6, 101-116, 2016
392016
Hotel grading, service quality, satisfaction and loyalty–Proposing a theoretical model and relationship
O Tefera, K Govender
African journal of hospitality, tourism and leisure 4, 1-17, 2015
382015
Hotel ratings, service quality, customer satisfaction and loyalty: The perception of guests at Ethiopian hotels
O Tefera, K Govender
African Journal of Hospitality, Tourism and Leisure 5 (3), 1-23, 2016
352016
From SERVQUAL to HOTSPERF: Towards the development and validation of an alternate hotel service quality measurement instrument
O Tefera, K Govender
African Journal of Hospitality, Tourism and Leisure 5 (4), 1-17, 2016
352016
Commuters’ perceptions of public transport service in South Africa
A Vilakazi, P Govender
Journal of Social Sciences (COES&RJ-JSS) 3 (1), 258-270, 2014
342014
The effectiveness of micro-learning in retail banking
KK Govender, M Madden
South African Journal of Higher Education 34 (2), 74-94, 2020
332020
Building brand equity through advertising
A Makasi, K Govender, C Rukweza
MCSER Publishing, Rome-Italy, 2014
312014
Re-branding and its effects on consumer perceptions: A case study of a Zimbabwean bank
A Makasi, K Govender, N Madzorera
MCSER Publishing, Rome-Italy, 2014
292014
Empowering leadership and municipal service delivery: A case study of a metropolitan municipality in South Africa
K Govender
International Journal of Public Administration 40 (5), 427-433, 2017
282017
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