| The relationship between servant leadership and employee empowerment, commitment, trust and innovative behaviour: A project management perspective CL Krog, K Govender SA Journal of Human Resource Management 13 (1), 1-12, 2015 | 140 | 2015 |
| Exploring workplace diversity and organisational effectiveness: A South African exploratory case study JV Mazibuko, KK Govender SA Journal of Human Resource Management 15, 10, 2017 | 85 | 2017 |
| Procurement and Supply Chain Management in government institutions: A case study of select departments in the Limpopo Province, South Africa MR Selomo, KK Govender Dutch Journal of Finance and Management 1 (1), 37, 2016 | 77 | 2016 |
| The relationship between e-CRM and customer loyalty: a Kenyan Commercial Bank case study EE Mang’unyi, OT Khabala, KK Govender Banks & bank systems, 106-115, 2017 | 72 | 2017 |
| Bank customer loyalty and satisfaction: the influence of virtual e-CRM EE Mang’unyi, OT Khabala, KK Govender African Journal of Economic and Management Studies 9 (2), 250-265, 2018 | 63 | 2018 |
| Service quality, customer satisfaction and loyalty: The perceptions of Ethiopian hotel guests O Tefera, K Govender Journal of hospitality, tourism and leisure 6 (2), 1-22, 2017 | 55 | 2017 |
| Exploring customer loyalty in the South African mobile telecommunications sector S Morgan, K Govender Cogent Business & Management 4 (1), 1273816, 2017 | 55 | 2017 |
| Social media browsing and consumer behaviour: Exploring the youth market Y Ramnarain, KK Govender African Journal of Business Management 7 (18), 1885-1893, 2013 | 55 | 2013 |
| Exploring the e-CRM–e-customer-e-loyalty nexus: a Kenyan commercial bank case study TK Oumar, EE Mang’Unyi, KK Govender, S Rajkaran Management & Marketing 12 (4), 674-696, 2017 | 54 | 2017 |
| Public transport service quality in South Africa: A case study of bus and mini bus services in Johannesburg KK Govender African Journal of Business Management 8 (10), 317, 2014 | 52 | 2014 |
| Exploring public transport service quality: the case of mini-bus taxi service in South Africa KK Govender Eurasian Business Review 6, 101-116, 2016 | 41 | 2016 |
| Hotel grading, service quality, satisfaction and loyalty–proposing a theoretical model and relationship O Tefera, K Govender African journal of hospitality, tourism and leisure 4, 1-17, 2015 | 37 | 2015 |
| From SERVQUAL to HOTSPERF: Towards the development and validation of an alternate hotel service quality measurement instrument O Tefera, K Govender African Journal of Hospitality, Tourism and Leisure 5 (4), 1-17, 2016 | 36 | 2016 |
| The effectiveness of micro-learning in retail banking KK Govender, M Madden South African Journal of Higher Education 34 (2), 74-94, 2020 | 32 | 2020 |
| Commuters’ perceptions of public transport service in South Africa A Vilakazi, P Govender Journal of Social Sciences (COES&RJ-JSS) 3 (1), 258-270, 2014 | 32 | 2014 |
| Hotel ratings, service quality, customer satisfaction and loyalty: The perception of guests at Ethiopian hotels O Tefera, K Govender African Journal of Hospitality, Tourism and Leisure 5 (3), 1-23, 2016 | 31 | 2016 |
| Building brand equity through advertising A Makasi, K Govender, C Rukweza MCSER Publishing, Rome-Italy, 2014 | 31 | 2014 |
| Factors affecting municipal service delivery: A case study of Katima Mulilo Town Council, Namibia JK Kalonda, K Govender African Journal of Public Affairs 12 (2), 1-26, 2021 | 30 | 2021 |
| Re-branding and its effects on consumer perceptions: A case study of a Zimbabwean bank A Makasi, K Govender, N Madzorera MCSER Publishing, Rome-Italy, 2014 | 29 | 2014 |
| Empowering leadership and municipal service delivery: A case study of a metropolitan municipality in South Africa K Govender International Journal of Public Administration 40 (5), 427-433, 2017 | 28 | 2017 |
