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Olga Gjerald
Olga Gjerald
Professor of Service Management, University of Stavanger
Verified email at uis.no
Title
Cited by
Cited by
Year
Sociocultural impacts of tourism: A case study from Norway
O Gjerald
Journal of Tourism and Cultural Change 3 (1), 36-58, 2005
1372005
Service risk perceptions and risk management strategies in business-to-business tourism partnerships
O Gjerald, H Lyngstad
Tourism management perspectives 13, 7-17, 2015
432015
Exploring the measurement of basic assumptions about guests and co‐workers in the hospitality industry
O Gjerald, T Øgaard
International Journal of Contemporary Hospitality Management 22 (6), 887-909, 2010
322010
20 years of Nordic hospitality research: a review and future research agenda
O Gjerald, ÅHB Dagsland, T Furunes
Scandinavian Journal of Hospitality and Tourism 21 (1), 37-48, 2021
312021
Eliciting and analysing the basic assumptions of hospitality employees about guests, co-workers and competitors
O Gjerald, T Øgaard
International Journal of Hospitality Management 29 (3), 476-487, 2010
212010
Crowding, emotions, visitor satisfaction and loyalty in a managed visitor attraction
K Stemmer, O Gjerald, T Øgaard
Leisure Sciences 46 (5), 710-732, 2024
202024
“The Good, The Bad, and the Minimum Tolerable”: Exploring Expectations of Institutional Food
H Andreassen, O Gjerald, KV Hansen
Foods 10 (4), 767, 2021
132021
Why should hospitality management focus more on the construct of basic assumptions? A review and research agenda
O Gjerald, T Øgaard
Scandinavian Journal of Hospitality and Tourism 8 (4), 294-316, 2008
132008
How face-to-face feedback influences guest outcome evaluation of co-production: Changing or shaping guest experiences?
MI Furenes, T Øgaard, O Gjerald
Tourism Management Perspectives 21, 59-65, 2017
122017
‘You just get sucked into it’: extending the immersion process model to virtual gameplay experiences in managed visitor attractions
V Blumenthal, O Gjerald
Leisure Studies 41 (5), 722-741, 2022
92022
From discontent to action:# quarantinehotel as not just a hashtag
O Gjerald, H Eslen-Ziya
Cogent social sciences 8 (1), 2051806, 2022
82022
Say it’s fantastic or say nothing at all: Effects of feedback on consumers’ satisfaction with the outcome of co-production
MI Furenes, O Gjerald, T Øgaard
Cogent Business & Management 5 (1), 1516109, 2018
72018
Guided discussion or immersive play? Influence of on-site presentation platform on visitor satisfaction in a heritage attraction
C Santoso, O Gjerald
Scandinavian Journal of Hospitality and Tourism 22 (4-5), 393-410, 2022
62022
A systematic review and meta-analysis: the effect of feedback on satisfaction with the outcome of task performance
MI Furenes, J Røislien, O Gjerald, T Furunes, T Øgaard
Heliyon 5 (11), 2019
62019
Basic Assumptions of Service Employees: Influence on Job Performance and Market-oriented Behaviors
O Gjerald, T Ogaard
International Journal of Business Administration 3 (6), 1, 2012
42012
“What else is new?” identifying emerging psychosocial risk factors in hospitality employment
O Gjerald, T Furunes, GE Mathisen
Employee Relations: The International Journal 45 (4), 966-982, 2023
32023
“Same, same but different”: insights on ageing consumers and their expectations of institutional food
H Andreassen, O Gjerald, KV MyrnesHansen
British Food Journal 125 (2), 662-678, 2023
32023
What drives consumer expectations for institutional food? Identifying antecedents of normative and predictive expectations in baby boomers
H Andreassen, O Gjerald
Journal of Consumer Behaviour 23 (2), 769-795, 2024
22024
Airbnb Guests’ Pro-environmental Behaviour and Community Resilience: Mitigating the Negative Impacts
J Xie, O Gjerald
Peer-to-peer Accommodation and Community Resilience: Implications for …, 2022
22022
Managerial practices of co-creation and psychosocial work outcomes
O Gjerald, T Furunes
Tourism Employment in Nordic Countries, 213-234, 2020
22020
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