Follow
Ulrich Gnewuch
Title
Cited by
Cited by
Year
A Taxonomy of Social Cues for Conversational Agents
J Feine, U Gnewuch, S Morana, A Maedche
International Journal of Human-Computer Studies 132, 138-161, 2019
6182019
Towards designing cooperative and social conversational agents for customer service
U Gnewuch, S Morana, A Maedche
International Conference on Information Systems (ICIS 2017), 2017
5132017
Faster is Not Always Better: Understanding the Effect of Dynamic Response Delays in Human-Chatbot Interaction
U Gnewuch, S Morana, MTP Adam, A Maedche
European Conference on Information Systems (ECIS 2018), 2018
2302018
Gender Bias in Chatbot Design
J Feine, U Gnewuch, S Morana, A Maedche
International Workshop on Chatbot Research (CONVERSATIONS 2019), 2019
1342019
Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis
J Feine, S Morana, U Gnewuch
International Conference on Wirtschaftsinformatik (WI 2019), 2019
1042019
Designing personality-adaptive conversational agents for mental health care
R Ahmad, D Siemon, U Gnewuch, S Robra-Bissantz
Information Systems Frontiers, 2022
862022
The Effect of Anthropomorphism on Investment Decision-Making with Robo-Advisor Chatbots
S Morana, U Gnewuch, D Jung, C Granig
European Conference on Information Systems (ECIS 2020), 2020
792020
“The Chatbot is typing…”–The Role of Typing Indicators in Human-Chatbot Interaction
U Gnewuch, S Morana, MTP Adam, A Maedche
Pre-ICIS Workshop on HCI Research in MIS (at ICIS 2018), 2018
56*2018
Designing conversational agents for energy feedback
U Gnewuch, S Morana, C Heckmann, A Maedche
International Conference on Design Science Research in Information Systems …, 2018
552018
Opposing Effects of Response Time in Human–Chatbot Interaction: The Moderating Role of Prior Experience
U Gnewuch, S Morana, MTP Adam, A Maedche
Business & Information Systems Engineering, 2022
532022
Understanding the impact of control levels over emotion-aware chatbots
I Benke, U Gnewuch, A Maedche
Computers in Human Behavior 129, 2022
442022
The Effect of Perceived Similarity in Dominance on Customer Self-Disclosure to Chatbots in Conversational Commerce
U Gnewuch, M Yu, A Maedche
European Conference on Information Systems (ECIS 2020), 2020
352020
Interaktion mit smarten Systemen—aktueller stand und zukünftige entwicklungen im bereich der nutzerassistenz
S Morana, C Friemel, U Gnewuch, A Maedche, J Pfeiffer
Wirtschaftsinformatik & Management 9, 42-51, 2017
352017
More than a bot? The impact of disclosing human involvement on customer interactions with hybrid service agents
U Gnewuch, S Morana, O Hinz, R Kellner, A Maedche
Information Systems Research 35 (3), 936-955, 2023
302023
A Framework of Personality Cues for Conversational Agents
R Ahmad, D Siemon, U Gnewuch, S Robra-Bissantz
Hawaii International Conference on System Sciences (HICSS 2022), 2022
222022
Designing Effective Conversational Repair Strategies for Chatbots
F Reinkemeier, U Gnewuch
European Conference on Information Systems (ECIS 2022), 2022
212022
Understanding the Influence of Personality Traits on Gamification: The Role of Avatars in Energy Saving Tasks
N Bergmann, S Schacht, U Gnewuch, A Mädche
International Conference on Information Systems (ICIS 2017), 2017
202017
Understanding Employee Responses to Software Robots: A Systematic Literature Review
A Seiffer, U Gnewuch, A Maedche
International Conference on Information Systems (ICIS 2021), 2021
182021
Match or Mismatch? How Matching Personality and Gender between Voice Assistants and Users Affects Trust in Voice Commerce
F Reinkemeier, U Gnewuch
Hawaii International Conference on System Sciences (HICSS 2022), 2022
142022
The effect of learning on the effective use of enterprise systems
U Gnewuch, P Haake, B Mueller, A Maedche
International Conference on Information Systems (ICIS 2016), 2016
142016
The system can't perform the operation now. Try again later.
Articles 1–20